Sometimes You Just Want an Answer
Not every shipment starts with a quote. Sometimes you want to know whether something can be shipped. Sometimes you're comparing options. Sometimes you're trying to understand costs. And sometimes, you simply want to speak to someone before making a decision.
That's perfectly reasonable. Shipping can involve important documents, valuable cargo, business inventory, or things that matter to the people receiving them. Questions are part of the process. And getting answers shouldn't feel difficult.
Reach Us
You Shouldn't Have to Wonder How to Reach Us
Some companies make contacting them harder than it needs to be. Long waiting times. Messages that disappear. Conversations that start over every time.
People remember those experiences. Not because they were exceptional. Because they were frustrating. We believe communication should be straightforward. Because confidence starts long before a shipment moves.
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Contact Information
Dubai Office
Unit 201, Level 1, Zone South - Avenue G, DIFC Dubai
Visit us for in-person consultations
Common Questions
What People Usually Ask Before They Ship
Most questions fall into familiar categories.
Can You Pick Up From My Location?
Pickup is intended to cover locations throughout Dubai and the UAE.
Do You Deliver Outside Nairobi?
Yes. Deliveries are intended to cover destinations throughout Kenya.
Can I Ship Commercial Cargo?
Yes. Velo supports personal shipments, commercial inventory, and larger cargo.
Can I Track My Shipment?
Yes. Tracking updates are available throughout the process.
How Are Costs Calculated?
Pricing depends on the details of your shipment and can be estimated through the platform.
Business
If You're Shipping Regularly
One shipment is a transaction. Recurring shipments are a relationship. Businesses often have different requirements. Regular inventory movement. Larger consignments. Multiple destinations. Long-term planning.
Those conversations deserve more than a one-size-fits-all answer. If your business ships regularly between Dubai and Kenya, we'd like to understand what you're trying to achieve. Because better logistics start with better conversations.
Prepare
Before You Reach Out
A few minutes spent gathering information can save a lot of back-and-forth later. If possible, have these details ready:
- What You're Shipping
- Approximate Weight
- Approximate Dimensions
- Preferred Shipping Method
- Destination in Kenya
The more accurate the information, the easier it becomes to provide meaningful guidance.
Frequently Asked Questions
Where is Velo based?+
Can I schedule pickups through the app?+
What types of cargo can you handle?+
Do you deliver outside Nairobi?+
Can I track my shipment?+
Is Velo only for businesses?+
Our Location
Map coming soon
Dubai office location
Every Shipment Starts With A Conversation
Maybe you're ready for a quote. Maybe you still have questions. Either way, you're welcome to reach out. Because making informed decisions is easier when you have the information you need.
Request a Quote